AWS Support Plans

Our AWS Support Plans

Fixed Monthly Fee and Unlimited Support

AWS Support Plans

Being the registered partner of Amazon Web Services, Ideamine has the expertise and resources to provide managed Amazon Web Services to any type of businesses irrespective of size or industry.

Our Aws support plans offers the highest levels of cloud services and expertise support. It also upkeeps our credibility in managing, supporting & operating, even in critical environments. Customers ultimately enjoy unremitting server operations as we maintain their server 24X7 and our end to end services enable them to sit back and lead their businesses.

We offer flexible AWS support plans where you can pay according to your requirement. Consult with our team today to design your AWS strategy in best way and get instant solutions.

Silver

$499

per month

Gold

$999

per month

Platinum

$1999

per month

Titanium

Contact for Pricing

AWS Support Plans

24/7 Monitoring of AWS Systems
24/7 System Admin Availability
24/7 Helpdesk Support
24/7 Skype IM Support
24/7 Phone Support
Application & Database Monitoring
DNS & Web Traffic Monitoring
Real-time Notifications and Alarms
Incident Management 5 Hours 10 Hours Unlimited Unlimited
Change & Release Management 1 Hour 30 min 30 min 30 min
Backup Management
AMIs/VMs Management
Basic Patch Management
Advanced Patch Management
Peak Traffic Support
(Campaigns, Marketing etc...)
Access Management
(Users, Groups, ACLs, Servers)
Perimeter Support (Firewall, VPNs etc.)
DDoS Management & Support
Anti-virus Management & Support
Security Audits
Uptime SLA
Response Time
Monthly Audit Reports
Cloud Consulting Support
Cloud Best Practices Recommendations
Monthly Meetings
Servers Supported 5 10 20 <20
Incidents Supported 10 20 30 Unlimited
  • Silver
  • Gold
  • Platinum
  • Titanium

Silver

$499

per month

AWS Support Plans

24/7 Monitoring of AWS Systems
24/7 System Admin Availability
24/7 Helpdesk Support
24/7 Skype IM Support
24/7 Phone Support
Application & Database Monitoring
DNS & Web Traffic Monitoring
Real-time Notifications and Alarms
Incident Management 5 Hours
Change & Release Management 1 Hour
Backup Management
AMIs/VMs Management
Basic Patch Management
Advanced Patch Management
Peak Traffic Support
(Campaigns, Marketing etc...)
Access Management
(Users, Groups, ACLs, Servers)
Perimeter Support (Firewall, VPNs etc.)
DDoS Management & Support
Anti-virus Management & Support
Security Audits
Uptime SLA
Response Time
Monthly Audit Reports
Cloud Consulting Support
Cloud Best Practices Recommendations
Monthly Meetings
Servers Supported 5
Incidents Supported 10

Gold

$999

per month

AWS Support Plans

24/7 Monitoring of AWS Systems
24/7 System Admin Availability
24/7 Helpdesk Support
24/7 Skype IM Support
24/7 Phone Support
Application & Database Monitoring
DNS & Web Traffic Monitoring
Real-time Notifications and Alarms
Incident Management 10 Hours
Change & Release Management 30 min
Backup Management
AMIs/VMs Management
Basic Patch Management
Advanced Patch Management
Peak Traffic Support
(Campaigns, Marketing etc...)
Access Management
(Users, Groups, ACLs, Servers)
Perimeter Support (Firewall, VPNs etc.)
DDoS Management & Support
Anti-virus Management & Support
Security Audits
Uptime SLA
Response Time
Monthly Audit Reports
Cloud Consulting Support
Cloud Best Practices Recommendations
Monthly Meetings
Servers Supported 10
Incidents Supported 20

Platinum

$1999

per month

AWS Support Plans

24/7 Monitoring of AWS Systems
24/7 System Admin Availability
24/7 Helpdesk Support
24/7 Skype IM Support
24/7 Phone Support
Application & Database Monitoring
DNS & Web Traffic Monitoring
Real-time Notifications and Alarms
Incident Management Unlimited
Change & Release Management 30 min
Backup Management
AMIs/VMs Management
Basic Patch Management
Advanced Patch Management
Peak Traffic Support
(Campaigns, Marketing etc...)
Access Management
(Users, Groups, ACLs, Servers)
Perimeter Support (Firewall, VPNs etc.)
DDoS Management & Support
Anti-virus Management & Support
Security Audits
Uptime SLA
Response Time
Monthly Audit Reports
Cloud Consulting Support
Cloud Best Practices Recommendations
Monthly Meetings
Servers Supported 20
Incidents Supported 30

Titanium

Contact for Pricing

AWS Support Plans

24/7 Monitoring of AWS Systems
24/7 System Admin Availability
24/7 Helpdesk Support
24/7 Skype IM Support
24/7 Phone Support
Application & Database Monitoring
DNS & Web Traffic Monitoring
Real-time Notifications and Alarms
Incident Management Unlimited
Change & Release Management 30 min
Backup Management
AMIs/VMs Management
Basic Patch Management
Advanced Patch Management
Peak Traffic Support
(Campaigns, Marketing etc...)
Access Management
(Users, Groups, ACLs, Servers)
Perimeter Support (Firewall, VPNs etc.)
DDoS Management & Support
Anti-virus Management & Support
Security Audits
Uptime SLA
Response Time
Monthly Audit Reports
Cloud Consulting Support
Cloud Best Practices Recommendations
Monthly Meetings
Servers Supported < 20
Incidents Supported Unlimited